HOW TO ORDER
Our website is here to give you an idea of what we have done and what we can do, but really the options are almost endless. We can also use trims you might have already and can also source ribbons, trims and colours for you according to your requirements.
We are happy to send out samples of these free of charge so you can see them ‘in the flesh’. We can also work with an image or sketch you have and can hand stitch the design onto your bedlinen in your chosen colour/s. There is usually a small charge for this which will be calculated once the design is confirmed.
If and when you decide to order, we request a 50% deposit before production begins. Once your bedlinen is ready, the balance is required before the goods can be dispatched.
Be assured that your personal details as well as your payment details are confidential. Gilly Nicolson Bespoke Bedlinen accepts the following methods of payment:
- Bacs Transfer -We can provide details of our bank account over the phone or via email
- Cheque – Please make payable to Gilly Nicolson, and send to the following address: 1 Spylaw Avenue, Edinburgh, EH13 0LW, United Kingdom
- Delivery of your bedlinen will take between 4 and 6 weeks from time of ordering to point of delivery to you (if in the UK). Please inform us if you require your order for a certain date and we will endeavour to meet this. For orders outside the UK, we will provide you with an estimated delivery date
- In the rare occurrence of a delay in delivery we will contact you as soon as possible to let you know
- Delivery will be made to the address you provide at the point of ordering. If you wish to change the delivery address, please contact us as soon as possible by phone or email
- For all our deliveries, a signature may be required
- UK and International orders will be charged at cost (please enquire)
CANCELLATION & RETURNS
- Because your bedlinen will be custom made individually for you, your 50% deposit will be non-returnable after 7 days. Bespoke items cannot be exchanged or refunded unless faulty
- If for any reason you are dissatisfied on receipt of your bespoke bedlinen, please contact us by phone or email